Frequently Asked Questions
Everything you need to know about your Glossier order and our products.
When can I expect my order to arrive?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking link via email as soon as your package ships.
What is your return policy?
We want you to love your routine. If you are not satisfied with your purchase, we offer a 30-day return policy for a full refund. Please contact our gTeam at [email protected] to start the process.
Are Glossier products cruelty-free?
Yes, Glossier is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we permit our suppliers or third parties to do so.
Are your products vegan?
While many of our products are vegan, some contain ingredients like beeswax or lanolin. You can find a full list of ingredients on each product page to help you make the best choice for your lifestyle.
Do you ship internationally?
Currently, we ship to the United States, Canada, the United Kingdom, Ireland, Sweden, Denmark, France, Germany, and Australia. We are working hard to bring Glossier to more countries soon.
How can I check the status of my order?
You can view your order status by logging into your account on our website or by clicking the 'Track Order' link found in your shipping confirmation email.